Privacy Policy

Last updated: 11.03.2026

1. Introduction Majestic Pearl House ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, purchase our jewellery products, or otherwise interact with us in England.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who we are Majestic Pearl House Category: Jewellery Region: England

We act as a data controller for the personal data that we collect and process about you.

3. Information we collect We may collect and process the following types of personal data:

3.1 Information you provide to us

• Identity data: name, title, date of birth (where relevant), gender (optional)
• Contact data: billing address, delivery address, email address, telephone number
• Account data: username, password, account preferences
• Order data: details of jewellery products you purchase, order history, payment status
• Communication data: information you provide when you contact us via email, phone, forms on our website, social media, or other channels

3.2 Payment information Payment card details are usually processed by secure third-party payment providers. We do not store full card details on our systems, but we may receive limited information relating to the payment (e.g. last four digits of card number, transaction ID, payment method) for accounting and fraud-prevention purposes.

3.3 Technical and usage data When you use our website, we may automatically collect:

• Device and browser data (IP address, browser type and version, operating system, device type)
• Usage data (pages viewed, time and date of visits, referring websites, click paths, time spent on pages)
• Cookie data and similar technologies (see "Cookies and similar technologies" below)

3.4 Marketing and communications data

• Your preferences in receiving marketing from us
• Your communication preferences

4. How we use your personal data We use your personal data for the following purposes, on the legal bases set out under UK data protection law (including the UK GDPR and the Data Protection Act 2018):

4.1 To provide our products and services

• To process and deliver your orders
• To manage payments and refunds
• To provide customer support and respond to your enquiries Legal basis: performance of a contract; legitimate interests (to run our business and provide services); legal obligations.

4.2 To manage your account

• To create and maintain your customer account
• To allow you to track orders and manage preferences Legal basis: performance of a contract; legitimate interests.

4.3 Marketing and promotions

• To send you promotional communications about our jewellery, special offers, events and news, if you have consented or if we are otherwise permitted to do so under applicable law
• To tailor our marketing according to your preferences and interests Legal basis: consent; legitimate interests (to promote and grow our business). You can opt out of marketing at any time (see "Your rights").

4.4 Website operation and improvement

• To operate, maintain, secure and improve our website, products and services
• To understand how visitors use our website and services
• To develop new offerings and improve user experience Legal basis: legitimate interests (to run and improve our business, maintain website security).

4.5 Security and fraud prevention

• To protect our business, our customers and our website from fraud, misuse or other unlawful activity
• To detect and prevent security incidents Legal basis: legitimate interests; legal obligations.

4.6 Legal and regulatory compliance

• To comply with legal and regulatory requirements
• To respond to lawful requests from public authorities Legal basis: legal obligations; legitimate interests.

5. Cookies and similar technologies Our website may use cookies and similar technologies to:
   • Enable core website functionality
   • Remember your preferences (such as language and region)
   • Analyse how our website is used
   • Support marketing and advertising efforts

You can manage your cookie preferences through your browser settings or through any cookie banner or preference centre we provide. Disabling certain cookies may affect the functionality of the website.

6. Sharing your personal data We may share your personal data with:

• Service providers: such as payment processors, shipping and delivery companies, IT and hosting providers, analytics providers, email and marketing platforms, and professional advisers (e.g. accountants, lawyers).
• Business partners and platforms: where necessary to display, promote or sell our jewellery products.
• Public authorities: where required by law, regulation, or to protect our rights, property or safety, or that of our customers or others.
• Successors in title: in the event of a merger, acquisition, restructuring or sale of all or part of our business, your data may be transferred to the new owner, subject to the same privacy protections.

We require third parties to respect the security of your personal data and to process it only in accordance with applicable data protection law and with our instructions.

7. International transfers Your personal data may be transferred and stored outside of the United Kingdom or the European Economic Area (EEA). Where we transfer your personal data internationally, we will ensure appropriate safeguards are in place, such as:

   • An adequacy decision by the UK government; or
   • Standard contractual clauses or equivalent safeguards approved under UK data protection law.

8. Data retention We will keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods may depend on factors such as:

   • The duration of your relationship with us (for example, how long you maintain an account or purchase our products)
   • Legal obligations to retain data (e.g. tax and accounting rules)
   • The time needed to resolve disputes and enforce our agreements

Once the applicable retention period has expired, we will securely delete or anonymise your personal data.

9. Security of your personal data We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. These measures may include:
   • Access controls and authentication
   • Secure servers and encryption where appropriate
   • Regular review of our security practices

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your rights Under UK data protection law, you have certain rights regarding your personal data. These may include the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data where there is no good reason for us to continue processing it (subject to legal obligations).
• Restriction: request restriction of processing in certain circumstances.
• Data portability: request that we provide your data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.
• Objection: object to processing based on our legitimate interests or for direct marketing.
• Withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

11. Children’s privacy Our website and services are not intended for children under 16, and we do not knowingly collect personal data from children under 16. If you believe that a child has provided us with personal data, please contact us and we will take steps to delete such information.

12. Third-party links Our website may contain links to third-party websites, plug-ins or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Where appropriate, we may also notify you by email or through our website. We encourage you to review this Privacy Policy periodically.

14. Contact us If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact us at:

Majestic Pearl House Email: [email protected] Address –2 Wisconsin Cir Ste 660 Chevy Chase, MD, 20815 Telephone Number: +442074935827

If you are not satisfied with our response, you have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO): www.ico.org.uk.